Mackenzie Carr

Collaborated with cross-functional teams to plan and design custom software solutions for both internal operations and external client use, ensuring alignment with business objectives.

Engineered robust REST APIs, integrated complex databases, and seamlessly connected software with diverse 3rd party services to enhance application functionality and data exchange.

Developed comprehensive technical roadmaps and designed solutions based on intricate business requirements and specifications, guiding future application development projects.

Designed and implemented proof-of-concept applications during the research phase, employing best practices to continuously improve software solutions and drive innovation.

Researched and recommended new tools and technologies, enhancing development efficiency and ensuring the adoption of cutting-edge industry standards.

Initiated and implemented DevOps practices, significantly improving the quality, speed, and visibility of software engineering processes within the finance developer team.

Collaborated with solution specialists to automate and re-build critical financial processes, leading to improved deployment and global company alignment.

Extracted, transformed, and loaded corporate financial data for Canada and Latin America, ensuring data integrity and accessibility for strategic decision-making.

Researched, recommended, developed, and implemented process improvements, enhancing efficiency and streamlining workflows across various internal groups.

Accurately managed IT asset inventory, ensuring precise tracking and accountability for all hardware and software components.

Successfully imaged and deployed new end-user equipment, streamlining onboarding processes and minimizing downtime for new hires.

Performed hardware repair and maintenance, extending the lifespan of critical equipment and reducing replacement costs.

Provided comprehensive technical support to end-users, resolving complex issues efficiently and maintaining high levels of user satisfaction.

Supported server systems and networking equipment, ensuring reliable operation and optimal performance of critical IT infrastructure.

Managed the end-to-end lifecycle of all Customer Order Management (COM) orders, including special order, install, and website orders.

Ensured complete customer satisfaction by meticulously following through on every order detail until successful delivery and resolution.

Coordinated with internal departments to resolve order-related issues, maintaining efficient workflow and positive customer relationships.

Proactively communicated with customers regarding order status and potential delays, enhancing transparency and managing expectations.

Utilized internal systems to track order progress and troubleshoot discrepancies, ensuring accurate and timely fulfillment.

Configured, rolled out, and troubleshot computer, wireless, and Cisco switching equipment, ensuring seamless network operations.

Supported critical network and data infrastructure, maintaining connectivity and system reliability for city operations.

Contributed to increasing productivity and decreasing implementation times for several key IT projects.

Assisted in the deployment of network solutions, improving overall system efficiency and user access.

Assisted senior developers in coding and debugging application modules, adhering to project specifications.

Contributed to the testing phase of applications, identifying and documenting bugs to improve software quality.

Learned and applied new programming concepts and tools under supervision, supporting project delivery.

Collaborated with team members on various development tasks, contributing to overall project progress.

Responded to diverse emergencies, including firefighting, rescue operations, and emergency medical services, often under hazardous conditions.

Performed duties rapidly, efficiently, and safely, ensuring public safety and minimizing property damage.

Maintained firefighting vehicles, equipment, and fire department facilities, ensuring readiness for emergency deployment.

Obtained Fire Investigations Level 1 & 2 certifications, enhancing capabilities in post-incident analysis.

Earned Emergency Forest Fire Fighting certification from the Department of Natural Resources and Motor Vehicle Extrication certification, expanding specialized rescue skills.